Safe Haven Open Arms Rescue (“Safe Haven Open Arms Rescue,” “we,” “us,” or “our”) operates https://safehavenopenarms.org/ (the “Site”), including our animal adoption listings, blog, team pages, and donation tools (collectively, the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.
1.1 Information You Provide Directly
- Adoption inquiries & applications: Name, email address, phone number, mailing address, and information about your household, living situation, and pet-care experience when you inquire about or apply to adopt an animal.
- Donations: Name, email address, billing address, and payment information when you make a donation. Payment card details are collected and processed by our third-party payment processor — we do not store full card numbers on our own servers.
- Contact & newsletter forms: Name, email address, and the content of any message you send us, including through contact forms, volunteer sign-ups, or newsletter subscriptions.
- Comments or messages: Any information you include when contacting us about a specific animal, blog post, or team member.
1.2 Information Collected Automatically
When you visit the Site, we and our service providers may automatically collect:
- IP address, browser type, device type, and operating system
- Pages visited, time spent on pages, referring URLs, and general usage patterns
- Cookies and similar tracking technologies (see Section 5)
1.3 Information From Third Parties
- Google Fonts: Our Site loads typography from Google Fonts. Depending on how these are served, your browser may connect to Google's servers, which can involve transmission of your IP address to Google. See Google's privacy policy for details.
- Payment processors: If you donate, our payment processor shares limited transaction information with us (e.g., donation amount, donor name, confirmation status) but not your full payment card number.
- Social media platforms: If you interact with our social media links or embedded content, those platforms may collect information according to their own privacy policies.
1.4 Information We Do Not Intentionally Collect
We do not knowingly collect sensitive personal information (such as government ID numbers, health records, or financial account numbers) beyond what is necessary to process a donation through our payment processor.
2. How We Use Your Information
We use the information we collect to:
- Process and respond to adoption inquiries and applications, and coordinate meet-and-greets or home visits
- Process donations and send donation receipts or tax acknowledgments
- Communicate with you about the status of an adoption, a donation, or a message you sent us
- Send newsletters or updates about animals, events, or fundraising campaigns, where you have opted in
- Maintain and improve the Site, including troubleshooting and security monitoring
- Comply with legal obligations, such as record-keeping for donation tax receipts
- Prevent fraud, abuse, or misuse of our adoption and donation processes
We do not sell your personal information.
3. Sharing of Information
We may share information with:
- Service providers who help us operate the Site, process payments, send emails, or host our data, bound by confidentiality and data-protection obligations
- Veterinary or partner rescue organizations, where necessary to coordinate an animal's care, transfer, or adoption
- Payment processors, to complete donation transactions
- Legal authorities, if required by law, subpoena, or to protect the safety of our staff, volunteers, animals, or the public
- Successor entities, in the event of a merger, reorganization, or transfer of our assets, subject to this policy or a materially similar one
We do not share adoption applicant information with unrelated third parties for their own marketing purposes.
4. Animal Listings & Public Content
Information about individual animals — including photos, names, breed, age, behavioral traits, and their story — is public content intended for adoption promotion and is not personal information subject to this policy. If a listing or story you submitted (e.g., as a foster or surrendering party) contains your personal details, contact us using the information in Section 11 to request edits or removal.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep the Site functioning correctly (e.g., remembering pagination or form progress)
- Understand how visitors use the Site, using standard web analytics tools
- Support donation processing and fraud prevention
You can control cookies through your browser settings. Disabling cookies may affect some Site functionality, such as multi-step forms or saved preferences.
6. Data Retention
We retain personal information for as long as necessary to:
- Fulfill the purpose it was collected for (e.g., completing an adoption or donation)
- Meet legal, tax, or accounting requirements
- Resolve disputes and enforce our agreements
Adoption application records may be retained for a limited period after a decision is made, to support follow-up care questions or re-application. You may request earlier deletion, subject to Section 8.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information, including restricted staff access to our admin systems and encrypted transmission of payment data through our processor. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal or operational retention needs
- Opt out of marketing emails at any time via the unsubscribe link in any newsletter
- Object to or restrict certain processing of your information
To exercise these rights, contact us using the details in Section 11. We may need to verify your identity before fulfilling a request.
If you are located in the European Economic Area, United Kingdom, or a U.S. state with a comprehensive privacy law (such as California, Colorado, or Virginia), you may have additional rights under applicable law, including the right to lodge a complaint with a supervisory authority.
9. Children's Privacy
The Site is not directed to children under 13 (or the relevant minimum age in your jurisdiction), and we do not knowingly collect personal information from children without parental consent. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Third-Party Links
The Site may contain links to third-party websites, including partner rescues, social media platforms, and payment processors. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
Safe Haven Open Arms Rescue
P.O. Box 114, Tremonton, UT
info@safehavenopenarmsrescue.com
+1 (435) 383-1577
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes will be posted on this page, and where required by law, we will provide additional notice.
